How billing, cancellations and refunds work for Primeway dispatch services.
Effective date: October 21, 2026
This policy applies to dispatch and carrier support services from Primeway Enterprises LLC. If your signed Dispatch Service Agreement has different terms, the agreement controls.
Our services are delivered remotely and digitally, by phone, text, email and online platforms. No physical goods are shipped. Service begins after you sign your Dispatch Service Agreement and we begin working on your behalf.
Dispatch fees apply to loads we book for you that you have approved, as set out in your agreement. You will never be charged a fee on a load you did not approve.
You may end our service at any time by sending written notice (email is fine) to mikeb.dispatch@gmail.com. Cancellation takes effect when we receive your notice. Fees for loads already booked and approved before cancellation remain payable. We will stop booking new loads for you once your notice is received. We may also end service as described in our Terms of Service.
Please tell us about any billing question or dispute within 30 days of receiving the invoice so we can investigate promptly. We will respond within a reasonable time and work with you to resolve it. Please contact us before disputing a charge with your bank or card issuer so we can fix the problem quickly.
Approved refunds are returned to the original payment method where possible. Timing depends on your payment provider and bank, and usually takes 5–10 business days.